Your records. Clear boundaries.

Customers retain rights in the operational data they enter. PLYNTUM processes it to provide, secure and support the service. The published policies describe access, export and deletion requests.

Workspace membership determines which company you can access. Within that workspace, your role controls the product areas, records and actions available to you.

Audit records show who made an important change, what they did and when. Confirm which changes are recorded in the product areas you need and how long your plan retains that history.

For a security or procurement review, ask for the documentation and service commitments your organization requires. Confirm which materials are available and which apply to your proposed subscription.

A procurement review moves faster when you ask for a short, specific list: the data-processing terms, where operational data is stored, which third parties process it on PLYNTUM's behalf, how long records and their change history are retained on the plan you are buying, and how export and deletion requests are handled. Ask for them together, in writing, and check the answers against the published policies rather than a sales conversation.

If your organization has its own security questionnaire, send it before the trial ends rather than after. Anything PLYNTUM cannot commit to today is better known while you still have a decision to make.

• Hetzner Online GmbH (Germany): hosting for the website and the workspace, on servers in Nuremberg.
• Paddle: checkout, subscription billing and invoices for paid plans.
• Sentry (Germany): error reports from the app in your browser. A replay is recorded only when an error occurs, with all text masked and all media blocked.
• Resend: delivery of application email (invitations, verification, notifications) and of website contact requests.
• Google: Google sign-in, if you use it, and Google Analytics on the website, plus a sign-up event our server sends when you create an account, only if you allow measurement.
• Anthropic, PBC (United States): produces the replies of the AI chat on plyntum.com.
• OpenAI and Anthropic: AI features that are in development, used only when such a feature runs in a workspace.

This list is current as of 27 October 2026 and is updated when a provider changes. The data processing terms refer to it.

Your operational records — clients, projects, tasks, time, invoices — are yours, and leaving should not mean retyping them. Write to info@plyntum.com with the workspace name and what you need: a copy of the data, deletion, or both, in that order. The published policies describe how each request is handled and on what timeline; confirm both before you commit, because a retention rule that suits an archive can be wrong for a company that has to delete on request.

The same route applies while you stay: an export is a normal request, not an exit signal.