A billing question? Start with the details.

Subscription checkout is connected to the PLYNTUM application. Paddle processes purchases made through its checkout as Merchant of Record. Your payment receipt identifies the transaction and the terms applicable to it. A website demo-request reference is separate from a payment receipt and does not confirm a purchase.

Review the package, included users, billing period, renewal conditions, applicable taxes and final total shown before payment. A trial applies only if it is offered for your selected subscription. Annual billing is an upfront payment for the stated annual term. A new website or package name does not itself alter an existing subscription.

Paddle subscriptions can be managed using the link in your subscription confirmation or through Paddle purchase support . Cancellation and refund requests are different actions. The Paddle Buyer Terms and Paddle Refund Policy , together with your PLYNTUM agreement and mandatory law, govern the relevant purchase. A trial, refund guarantee or other right already granted under an existing agreement is not removed by this website update.

Email info@plyntum.com with your workspace or company, the email used for the purchase, the receipt or transaction reference and a short description. You can also contact Paddle purchase support . Do not send passwords, complete card numbers or card security codes. A refund request is not a confirmation of approval or bank settlement.