{"compare":false,"blog":false,"article":false,"page":{"title":"Unbilled work","lead":"Unbilled work is effort spent for a client that never reaches an invoice: extra revision rounds, requests agreed in chat, hours logged to a general task or not logged at all. It is the most common reason a project that looked profitable was not.","sections":[{"heading":"Where it comes from","html":"<ul><li><strong>Scope creep.</strong> A small extra agreed in a message, with no change to the fee or the plan.</li><li><strong>Unlogged hours.</strong> Time never recorded, so it never reaches the invoice or the cost.</li><li><strong>Hours on the wrong task.</strong> Time logged to “internal” that was really for a client.</li></ul>"},{"heading":"How to put a number on it","html":"<p>The value of unbilled work is the unbilled hours × the billing rate you would have charged. The cost of unbilled work is the same hours × loaded cost. An example: 12 unbilled hours a month at an $80 rate is $960 of revenue not invoiced, and at a $35 loaded cost $420 of cost carried by the project.</p>"},{"heading":"How PLYNTUM handles it","html":"<p>Every logged hour belongs to a task, and every task to a project and a client, so work that grew past the agreement shows up in the client’s hours before the invoice goes out. Add an agreed extra as its own task with an estimate, so its hours stay visible and can go on the next invoice. See <a href=\"{{route:blog/scope-creep-billing}}\">billing for scope creep</a> and <a href=\"{{route:blog/unlogged-hours}}\">unlogged hours</a>.</p><p>See also <a href=\"{{route:platform/time}}\">time tracking in PLYNTUM</a>, the <a href=\"{{route:tools/hourly-rate-calculator}}\">hourly rate calculator</a>, <a href=\"{{route:blog/billable-hours}}\">billable hours</a> and <a href=\"{{route:glossary}}\">all terms in the glossary</a>.</p>"}]},"faq":[["Is unbilled work the same as unbilled revenue?","In accounting, unbilled revenue is earned but not yet invoiced, and will be. Unbilled work often never is. Different ledgers, same root cause."],["How do I reduce unbilled work?","Record each agreed extra as its own task with an estimate before doing the work, and review hours per client each week rather than at month end."],["Should all unbilled work be billed?","No. Some is goodwill. The point is to decide, not to discover it later."]]}